Terms of Use

These Terms of Use (“Terms”) govern your access to and use of syneater.com (the “Website”) operated by Syn Eater Consulting (trading as Syneater) (“we”, “us”, or “our”).

By accessing or using the Website, you agree to these Terms. If you do not agree, you must not use the Website. Where you submit a form or take an action on the Website that requires confirmation (such as a consent checkbox), you also agree that such action constitutes consent to the relevant processing and communication described on the form and in our Privacy Policy.

These Terms are intended to comply with applicable laws of the Republic of South Africa, including the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) and, where applicable, the Consumer Protection Act 68 of 2008 (“CPA”).

The Website is intended primarily for business, professional, and organisational users. By using the Website, you represent that you have the legal capacity to enter into these Terms and, where you act on behalf of an organisation, that you are authorised to bind that organisation.

If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian.

The Website provides general information about Syneater, including cybersecurity services, managed IT, cloud hosting, web development, domain registration, IT support, business software, and related capabilities. It also provides contact and quote request facilities.

Unless expressly agreed otherwise in a separate written contract signed or formally accepted by both parties, use of the Website does not create a client relationship, service agreement, employment relationship, partnership, agency, or mandate. No proposal, quote request, or enquiry submitted through the Website constitutes an offer capable of acceptance or a binding order.

You consent to receive communications from us electronically in connection with your use of the Website, including responses to enquiries and quote requests sent to the contact details you provide. You agree that electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by ECTA.

You are responsible for providing accurate contact details and for monitoring your email and other chosen channels for our responses.

You may use the Website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Website in any way that violates applicable law, regulation, or third-party rights.
• Attempt to gain unauthorised access to the Website, servers, networks, accounts, or related systems.
• Introduce viruses, malware, ransomware, bots, crawlers, scrapers, or other harmful or automated code except with our prior written permission.
• Interfere with or disrupt the integrity, security, or performance of the Website.
• Copy, scrape, harvest, mirror, frame, or systematically extract Website content or contact details for commercial purposes without our written consent.
• Use the Website to send spam, phishing, unsolicited bulk messages, or unlawful content.
• Misrepresent your identity, affiliation, or authority.
• Submit false, misleading, defamatory, obscene, or infringing material through any Website form.
• Conduct security testing, vulnerability scanning, penetration testing, or exploitation attempts against the Website or related infrastructure without our prior written authorisation.

We may suspend, restrict, or terminate access to the Website if we reasonably believe these Terms have been breached or that such action is necessary to protect the Website, users, or third parties.

We aim to keep Website content accurate and current, but we do not warrant that all content is complete, current, error-free, or suitable for your specific needs. Content may be changed, updated, or removed at any time without notice.

Descriptions, examples, screenshots, pricing indicators, service summaries, timelines, and technical details on the Website are for general information only. Final scope, pricing, deliverables, and timelines are subject to separate written agreement.

Website content is general information only and does not constitute legal, financial, tax, compliance, or professional security advice. You must not rely solely on Website content when making business, technical, legal, financial, or security decisions.

Formal advice, assessments, implementations, configurations, development work, managed services, or consulting require a separate written agreement and agreed scope. Security testing of your systems requires explicit written authorisation and agreed rules of engagement.

If you submit a contact form, business quote request, or penetration testing quote request, you agree that:

• The information you provide is accurate to the best of your knowledge and does not infringe third-party rights.
• You will not submit passwords, credentials, payment card data, or other secrets through public Website forms unless we expressly instruct you to do so through an agreed secure channel.
• Where a consent checkbox is presented, you consent to us contacting you about your request and processing your information as described in our Privacy Policy.
• For penetration testing quote requests, you confirm that you have authority to request testing for the described assets and that testing will not proceed without separate written authorisation, scope, and rules of engagement.
• Submission of a quote request does not guarantee availability, acceptance, pricing, or commencement of services.

Unless otherwise stated, all content on the Website — including text, graphics, logos, icons, images, layout, design, software, code, documentation, and trade marks — is owned by or licensed to Syn Eater Consulting and is protected by South African and international intellectual property laws.

You may view and use the Website for normal personal or internal business browsing. You may not copy, reproduce, modify, publish, distribute, sell, licence, reverse engineer, or create derivative works from Website content without our prior written consent, except where permitted by law.

“Syn Eater Consulting”, “Syneater”, and related logos are our trade marks or those of our licensors. Unauthorised use is prohibited.

The Website may link to third-party websites, platforms, or services (for example, WhatsApp, partner sites, or vendor documentation). Links are provided for convenience only. We do not control and are not responsible for third-party content, availability, security, privacy practices, or terms. Your use of third-party services is at your own risk and subject to their terms.

We endeavour to keep the Website available, but we do not guarantee uninterrupted, timely, secure, or error-free operation. The Website may be unavailable due to maintenance, upgrades, hosting issues, network failures, cyber incidents, force majeure, or events beyond our reasonable control.

We may modify, suspend, or discontinue any part of the Website at any time.

Our collection and use of personal information is described in our Privacy Policy, which forms part of your relationship with us when you use the Website. By using the Website, you acknowledge that you have read the Privacy Policy.

To the fullest extent permitted by applicable law, the Website and all content are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

Nothing in these Terms excludes or limits warranties or liabilities that cannot be excluded or limited under the CPA, ECTA, or other applicable law.

To the fullest extent permitted by law, Syn Eater Consulting and its directors, employees, contractors, and agents will not be liable for any direct, indirect, incidental, special, consequential, or punitive loss or damage arising from or related to:

• Use of, or inability to use, the Website.
• Reliance on Website content.
• Errors, omissions, or inaccuracies on the Website.
• Third-party links, services, or content.
• Unauthorised access, data loss, viruses, malware, or cyber incidents.
• Loss of profits, revenue, business, goodwill, data, or opportunity.

Where liability cannot be excluded, our total aggregate liability arising from your use of the Website (other than under a separate written service agreement) is limited to the amount you paid us specifically for use of the Website in the 12 months preceding the claim, or ZAR 1,000, whichever is greater, except where a higher minimum liability applies under law.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited under South African law.

You agree to indemnify and hold harmless Syn Eater Consulting against claims, losses, damages, liabilities, and reasonable costs (including legal fees) arising from your breach of these Terms, misuse of the Website, unlawful submission of information, or infringement of third-party rights, except to the extent caused by our gross negligence or wilful misconduct.

If you qualify as a consumer under the CPA and the Website is used in a consumer transaction, nothing in these Terms excludes your non-waivable rights under the CPA. Where a term is void or unenforceable under the CPA, it will be severed or modified to the minimum extent necessary, and the remaining Terms will continue in effect.

Website content and online quote facilities are generally directed at business and organisational users. If you are unsure whether the CPA applies to your use, contact us at [email protected].

We may terminate or suspend your access to the Website immediately if you breach these Terms or if we reasonably believe termination is necessary to protect the Website or others. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive.

We may update these Terms from time to time. The updated version will be published on syneater.com with a revised effective date. Your continued use of the Website after changes are published constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Website.

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict of law principles.

Subject to any mandatory rights you may have under the CPA or other applicable law, you consent to the exclusive jurisdiction of the courts of South Africa. For disputes arising from these Terms or use of the Website, the parties submit to the jurisdiction of the High Court of South Africa, Gauteng Division, Pretoria, or any other competent court having jurisdiction under South African law.

• Entire agreement (Website use): These Terms, together with the Privacy Policy, constitute the entire agreement regarding your use of the Website, except for any separate written service agreement.
• Severability: If any provision is invalid or unenforceable, the remaining provisions remain in effect.
• No waiver: Failure to enforce a provision is not a waiver of that provision.
• Assignment: We may assign our rights under these Terms. You may not assign your rights without our written consent.
• Language: These Terms are drafted in English. In the event of conflict between translations, the English version prevails.

For questions about these Terms, contact:

Syn Eater Consulting

• Email: [email protected]
• Telephone: +27 12 051 0686
• Address: Pretoria, Gauteng, South Africa
• Website: https://syneater.com